9777 app Privacy Policy
This policy explains how important your personal information is to us, and how it is collected, stored, and used.
Introduction and Scope
This privacy policy applies to all users of the 9777 app platform. When you register, log in, or use our services on 9777 app, you automatically come under this policy. We treat your privacy as a top priority and are committed to keeping your information secure.
Please read this document carefully. Our Terms and Conditions and this privacy policy together form the legal basis of our services. If you have any doubts, contact our support team before using the service.
What Information We Collect
9777 app collects certain necessary information to operate the service and give you the best experience. This information falls into two categories — what you voluntarily provide, and what is automatically generated when you use the service.
1.1 Information You Provide
We collect the following information during registration and account management:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (where identity verification is required)
- Banking and mobile banking details — bKash, Nagad, Rocket, or Upay number
- Username and password (stored in encrypted form)
- Messages and requests you send to our support service
1.2 Automatically Collected Information
When you use 9777 app, certain technical information is automatically recorded:
- IP address and device type
- Browser version and operating system
- Session duration and page visit history
- Records of login and logout times
- Transaction history and gaming activity
Purpose of Data Use
Collected information is used only for specific and lawful purposes. We do not process your information for any unnecessary or unauthorised reason.
2.1 Providing Core Services
- Creating and managing your account
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
- Activating bonuses and promotions
- Storing gaming history and determining VIP level
2.2 Security and Compliance
- Preventing fraud and unauthorised access
- Ensuring age verification (no service for anyone under 21)
- Detecting multiple accounts
- Monitoring suspicious transactions
2.3 Service Improvement and Communication
- Analysing and improving platform performance
- Personalising the experience according to your preferences
- Sending important updates and security notifications
- Managing support services via live chat and email
Data Storage and Security
9777 app uses industry-standard technology to keep your information secure. Our servers operate in a secure environment and access to data is restricted to authorised staff only.
3.1 Technical Security Measures
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Passwords are stored using hashing technology
- Firewalls and intrusion detection systems are active
- Regular security testing and vulnerability assessments
3.2 Data Retention Period
We retain relevant information for as long as your account remains active. Even after an account is closed, certain records may be kept for a defined period for legal compliance, dispute resolution, and fraud prevention.
Data Sharing and Disclosure
We do not sell your personal information. However, limited information may be shared with third parties in certain specific situations necessary for operating the service.
4.1 Service Providers
Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technical support, and fraud prevention. All such parties operate under strict confidentiality agreements and may only use the information to carry out their specific tasks.
4.2 Legal Obligations
Providing information on the basis of a court order or a lawful request from law enforcement authorities is a legal obligation. In such situations, only the specific information requested is provided.
4.3 What We Never Do
- Sell or rent your information to third parties for advertising purposes
- Share information for marketing purposes without your consent
- Disclose financial information to unrelated third parties
Cookies and Tracking Technology
9777 app uses cookies and similar technologies to improve your browsing experience and analyse site performance.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for security — these cannot be turned off.
- Functional cookies: Remember your preferences and settings — such as language and theme.
- Analytical cookies: Collect anonymous statistics to understand which pages are used most.
5.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some core functions of the site. For further questions about cookies, see our FAQ section.
Your Rights Regarding Your Information
9777 app believes you should have full control over your own information. You have the following rights:
6.1 Right to Access and Correction
You can view and, if needed, correct the information stored in your account at any time. Use account settings to update your information, or contact the support team.
6.2 Request for Data Deletion
When requesting account closure, you may ask for your personal information to be deleted. However, some information may need to be retained temporarily for legal compliance and ongoing dispute resolution.
6.3 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, unsubscribe through your account settings. Important notifications related to security or transactions cannot be turned off.
6.4 Right to Lodge a Complaint
If you believe your privacy rights have been violated, contact our support team first. We aim to respond within 72 hours.
Protection of Minors
9777 app strictly prohibits use by anyone under the age of 21 (for ages 21+ only). We do not knowingly collect any information from minors.
Age is verified at the time of registration. If we find that a minor's information exists in an account, that account will be closed immediately and the relevant information will be deleted.
To learn more about responsible gaming habits, read our Responsible Gaming Policy. We believe it is our responsibility to create a safe and informed gaming environment.
Policy Changes and Updates
9777 app may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.
Changes to the policy take effect from the date of publication. If you continue to use the service after changes are made, it will be assumed that you have agreed to the updated policy.
Previous versions of the policy can be provided by our support team on request. For more information about our operations, visit our About Us page.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
For any formal requests regarding your information (deletion, correction, or access), sending an email is the most effective method. We aim to respond as quickly as possible after receiving a request.